Terms and Conditions of Use
Last updated: 3 September 2026
1. Subject
These Terms govern access to and use of SMana.it, the online football management game operated by CHE IDEA di Fabio Cocco, including free features and any purchase of SMana Plus.
2. Registration and account
To use the game, users must create an account, provide accurate information, verify their email address and complete the required procedure. Users are responsible for the security of their credentials and for activities carried out through their account.
3. Minimum age
Independent registration is reserved for users who declare that they are at least 14 years old.
4. Worlds, servers and clubs
SMana is organised into independent Worlds/servers. Each server has its own leagues, squads, results, calendar, market, competitions and progress. Club identities are managed by SMana and cannot be changed by the manager; the virtual coach identity instead belongs to the account and is used throughout the game.
5. Game rules
Lineups, training, transfers, injuries, discipline, standings, promotions, relegations, cups and prizes are governed by the game engine. The Game Manual describes the rules and operation of the mechanics available to managers; the FAQ provides answers to the most common questions.
6. SMCoins
SMCoins are exclusively a virtual game resource. They have no real monetary value, cannot be converted into or refunded as money and do not grant property rights.
7. SMana Plus
SMana remains fully playable for free. Plus is optional and does not make the club stronger: it adds staff that analyse, suggest and automate certain management activities already governed by the game.
Plus features may include the Assistant Manager, Fitness Coach, Scout and Doctor, as described on the Plus page. Plus is linked to the account and applies to all servers associated with that account.
8. Plus price, duration and renewal
Prices and durations are those displayed before purchase. Payment is one-off and, unless expressly stated otherwise, does not renew automatically. Purchased periods are cumulative: if Plus is already active, the new duration is added to the existing expiry date according to the time rules shown in the service.
9. Payment
Plus payments are handled through PayPal. An order is considered paid and Plus is activated only after the payment confirmation has been technically received and verified by the SMana server. Simply returning in the browser from the PayPal page does not by itself constitute sufficient proof of payment.
10. Billing data and electronic invoicing
Before payment, users may be asked to enter or confirm the information required for invoicing. Those data are associated with the order and may be reused for future purchases, with the possibility of updating them beforehand.
For Plus purchases, the applicable tax document is issued, including for private consumers, through the electronic invoicing systems used by the owner. The document is normally prepared 24 hours after payment. For this interval, only the days currently scheduled for invoicing are counted: Lunedì, Martedì, Mercoledì, Giovedì, Venerdì. The excluded days are: Sabato, Domenica.
Operational timing may be updated by the owner and this page always shows the current values. If a refund is made before the document is issued, the order is not invoiced; if the refund is made after an already invoiced purchase, the corresponding credit note is handled.
11. Immediate activation and right of withdrawal
At the user's express request, Plus is activated immediately after payment confirmation, including during the withdrawal period. Where applicable, consumers have 14 days from conclusion of the contract to exercise the right of withdrawal. If the service has already begun at the user's request, the refund may be reduced proportionally to the portion of the service actually used, in the cases and under the conditions provided by law.
The operating procedure is described on the Right of withdrawal page. Where available, withdrawal may be requested directly from the Plus page or Account area.
12. Refunds
Refunds due are processed using the original payment method unless a different arrangement permitted by law is agreed. Fees borne by the seller toward the payment provider are not charged to the consumer as an additional deduction beyond any amount due for the portion of the service already used.
13. In-game identity and moderation
Users are responsible for names, images and other content they upload or enter. Unlawful, offensive, discriminatory, obscene, misleading, defamatory content, content that infringes the rights of others or is capable of damaging the service is prohibited. The administration may modify, remove or block such content and, in serious or repeated cases, restrict or suspend the account.
The names, trademarks, badges and other elements of clubs in SMana are managed by the service and are fictional unless otherwise stated. The name of the virtual coach chosen by the user must not be offensive, misleading, unlawful or infringe third-party rights. The user is responsible for the identity and other content entered. SMana may modify or remove them where necessary, in the event of a dispute or breach of the rules.
Anyone who believes that a name, trademark, image or other content in the service is inappropriate or infringes their own or another person's rights may use the available reporting tools. Reports must contain accurate identification and contact details, the reporting person's capacity, the reason and a sufficiently detailed description; SMana may request additional information before taking action.
14. Messaging between coaches and proper-use rules
Users may contact other coaches through SMana's internal messaging for game-related purposes, including transfer negotiations and communications between managers. The service must not be used for harassment, threats, discrimination, obscene or unlawful content, spam, unsolicited advertising, fraud, impersonation, attempts to obtain credentials or confidential data, unauthorised disclosure of personal data or any conduct incompatible with civil and fair interaction.
The recipient may report individual messages. To assess a report, the administration may review the entire conversation and may, at its discretion and within the limits of the law, close the thread, prevent further replies, delete content or conversations and take action on the account in cases of abuse.
Each user may remove a conversation from their own view; doing so does not delete the copy visible to the other participant or the administrative history. Permanent deletion of a conversation is reserved for the administration.
15. Inactivity
In the event of prolonged inactivity, the system may send notices, temporarily assign the club to a BOT or make it available again according to the rules published in the game.
16. Changes, maintenance and balancing
The owner may change rules, algorithms, calendars, values, features, interfaces and balancing for technical, organisational, security or game-balance reasons. Changes do not affect mandatory consumer rights relating to services already purchased.
17. Prohibited conduct
Unauthorised access, manipulation, exploits, unauthorised automation, fraudulent multi-accounting, attempts to alter data, harassment and any conduct capable of compromising the game or other users are prohibited.
18. Account suspension or closure
The owner may suspend or close accounts in the event of violations, fraud, abuse, security risks or conduct contrary to these Terms, without prejudice to any user rights relating to paid services not yet used.
19. Service continuity
Absolute absence of errors, interruptions or data loss is not guaranteed. The owner may suspend, transform or discontinue the project within the limits permitted by law.
20. Privacy and third-party providers
Processing of personal data is governed by the Privacy Policy. Some features use external services, including PayPal, Brevo and Aruba.
21. Contact details
Email: info@smana.it — certified email (PEC): fabiococco@pec.it.